Returns & Exchanges
At Backstory, we want every piece you wear to be part of your favorite narrative. If your purchase isn't the perfect fit, we offer easy returns and exchanges within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the unworn items with original tags attached into the original shipping box or any secure mailing package.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your package, covering any old barcodes.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing